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My Laughlin Nevada Trip At The Riverside

Sincerely, Dan Franz General Manager. We had to return the drink and get a different drink. After I called his bluff, he didn't answer me and then looked at where I was sitting and said are you using both of these chairs at this machine? Plus I have asked them repeatedly to said me coupons etc but to no avail. My only complaint ever is as follows;we ordered our first drinks of the night. Our room had a mini refrigerator and coffee pot. If they want to hire people of this caliber, we don't have to come back. He came and fixed the problem and threw my players card and printed ticket onto the empty chair. Not that busy and seemed to have enough staff, not sure what the problem was. The bartender dumped my first drink and charged us again for another. Dealers were very cool. This is our favorite casino of the 4 we frequent! Smoking casino but wasn't overwhelming. I didn't stay and play long after that. Other customers were rolling their eyes and you could tell they felt uncomfortable and sympathetic towards us. After about 15 minutes we had a server. I'm not sure what his problem was. You could smell it, but it was not overpowering. A few tread mills, ellipticals, and some weight machines.{/INSERTKEYS}{/PARAGRAPH} We will definitely be back. My daughter and I were in town for a University of Iowa campus tour, but most of the hotels were booked in Iowa City. And not only that, but at that time on a late Sunday afternoon, you could have shot a cannon in any direction around me and not hit anything. And I mean he was very rude about it. They will honor competitors coupons for a regular room for free, but they will not honor a competitors coupon if it's for a free suite hotel room. My wife and I have stayed here before. Great atmosphere. I don't want to have to deal with him again. The suites are about twice the size room, you get a sofa and a whirlpool tub We arrived in the early a. I used the fitness center and it was okay. I told the bartender you charged us for both drinks,she stated very loud and rudely "we don't give out free drinks because you didn't like what you ordered! She then stated," if you don't like it you can get your drinks from that guy,"pointing to the round bar. I was playing a slot machine that ran out of paper for tickets, so I moved to play the machine next to it until the slot tech could come and fix the out of paper problem as I was going to play it some more. Whenever service is running this slow, we give them our order when they bring the drinks so it doesn't turn into a long, drawn our affair. We did not see any signage, so it was a little confusing when we first got there. Nothing bad to say. If you enter through the smaller doors, just walk in and turn to the right. My wife went back to the room eventually while I played slots for awhile. Great times! They have decent food here. We were seated and the lady said your server will be right with you. When we go to these places, we go to play. I am a RN,very stressful job,these get aways keep me fresh so I can care for the sick and weak,this little girl has no idea what kind of a weak I was unwinding from : More. The only strange thing was the electric blind that blocked off the main room from the bathroom. I told him thanks as I fed the printed ticket back into the machine. I would like to invite you to come back to Riverside and give us another chance to show you that elite guest service is something we are both committed to and capable of. We stayed, had a great time as always We stayed, had a great time as always. LOVED the suite!! It certainly wasn't that busy in the area I was in, not by any means. We did not find that the smoke in the casino was bothersome. I hope she reads this! With a simple click of a button, the blinds shut for privacy. We did not spend any time in the casino except for the hotel check in process. I don't know if he was just that ignorant to fact that I was only playing the other slot until the that one could be fixed or what. Once inside I counted about 12 people seated. He said you can, but you can't just leave credits sit there. All of a sudden after about 10 seconds he looked at me and said "Sir, you can leave credits sitting on machine beside you! Checked in after we ate and went back to the Casino. It was not bad, just a little weird. We've stayed in their suites before and actually there isn't a lot of difference between a suite here and a regular room. There are plenty of other choices. When checking in, you can enter the main casino entrance or the smaller doors to the left of the casino area. Their buffet ot Roberts is only fair. If they didn't have a friendly guard and buffet staff I don't think I would ever go there again. There many other places that will glady take your money It's going to make me think twice about going back. I said I can't play two machines at once here? I said is that good enough? The price is the highest one that I went to out of 4 other casinos in Iowa. So we found Riverside which was about 20 minutes from Iowa City, The hotel and rooms were clean and updated. Date of visit March 13, Thank you for taking the time to review our resort. No complaints concerning the food itself. {PARAGRAPH}{INSERTKEYS}We love this casino and stay as often as we can! My spouse convinced me to stay et we would just avoid the rude bartender. I don't know if she is a jerk or having a bad life but she is in the wrong profession. Rooms were really nice. I reached in my pocket and fed in a several hundred dollar ticket into the machine. This type of guest service is not what we strive for or accept and your review will help in addressing some specific situations with my food and beverage and slots staff. I want to personally apologize for the issues you encountered at Ripple Diner and on the slot floor. We went tp the Ripple Diner at about There were two people sitting at a table out front and we saw a few people at tables inside. I am happy we stayed but felt uncomfortable walking by that staff member. Can't beat the breakfast buffet for 10 bucks. Instead we talked with the bar manager, she kindly refunded our money,assured us she would address it and offered us a round of drinks,we declined the drinks because I was dead set on going home! Beds were comfortable. One bad experience can chase away a customer. They weren't that busy, but it took at least 5 minutes before someone came to seat us. All employees were very friendly. It reminded me and smelled similar to a Vegas casino. The rooms are pretty nice. As upset as he got and being rude and crude was totally uncalled for and inappropriate. I said no, those were there from an older couple that was playing this machine earlier. My drink was terrible, my spouce got me a White Russian ,my favorite. The diner was very good. We walked away I started to cry,I wanted to go home. He jerked one of the chairs up abruptly and sat it over at another machine and stompted off. When the blinds were open, you could look straight into the shower and bathroom.